Terms & Conditions
Last updated on September 11th 2024
For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean GO BANDANAS INDIA, whose registered/operational office is 3D, Tribhuvan Apartments, 137 Shyama Prasad Mukherjee Road, Kolkata, West Bengal, India. 700026 . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.
Your use of the website and/or purchase from us are governed by following Terms and Conditions:
- The content of the pages of this website is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
- Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
- From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
- You may not create a link to our website from another website or document without GO BANDANAS INDIA’s prior written consent.
- Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
- We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
- All our contractual relations will be governed exclusively by India law having jurisdiction in Kolkata, West Bengal, India, and you irrevocably submit to the jurisdiction of such courts/tribunals.
Privacy Policy
Last updated on September 18th 2024
Effective Date: Sep 18th 2024
Go Bandanas India ("we", "us", or "our"), registered/operational office at 3D, Tribhuvan Apartment, 137 Shyama Prasad Mukherjee Road Kolkata, West Bengal 700026, respects your privacy and is committed to protecting the personal data we collect about you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By visiting our website, you consent to the collection and use of your information as outlined in this Privacy Policy.
Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please discontinue use of our website.
1. Information We Collect
We collect the following types of information from you:
1.1 Personal Information You Provide
- Contact Information: Your name, address, email address, and phone number when you create an account, place an order, or contact us.
- Payment Information: Payment details processed via Razorpay, including credit card and UPI information. We do not store full payment details as they are securely processed by Razorpay.
- Shipping Information: Address and other details needed for shipping, processed via Shiprocket.
- Account Information: Username and password when you create an account on our platform hosted by Odoo.
1.2 Automatically Collected Information
We may also collect data automatically when you use our website, including:
- IP Address, Device Information, and Browser Information collected via cookies and other tracking technologies.
- Location Data: We may collect your geographic location for shipping and delivery purposes.
2. How We Use Your Information
We use your personal data for the following purposes:
- To Process Orders: Shipping of products, processing payments (via Razorpay), and order confirmations.
- To Improve Services: Analyze user behavior and feedback to enhance the shopping experience.
- Marketing and Advertising: Send marketing communications based on your consent. You may opt out at any time.
- Legal Compliance: To comply with Indian laws, tax obligations, and fraud prevention measures.
3. Data Sharing and Disclosures
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Odoo (Service Provider): Our website platform and backend are hosted and managed via Odoo India, and some data may be processed by them in accordance with applicable laws. https://www.odoo.com/privacy
- GoDaddy (Domain Service Provider): Your domain information is securely handled via Godaddy, the service provider we use for domain registration. https://www.godaddy.com/en-ie/legal/agreements/privacy-policy
- Razorpay (Payment Processor): We use Razorpay to process all payments securely. We do not store your payment details; all transactions are processed by Razorpay. https://razorpay.com/privacy/
- Shiprocket (Shipping Partner): Shiprocket manages our shipping logistics, and your shipping data will be shared with them to fulfill deliveries. https://www.shiprocket.in/privacy-policy/
- Law Enforcement or Legal Compliance: In the event we are required by law to disclose your information to regulatory authorities or law enforcement agencies.
4. International Data Transfers
As we are based in India and operate globally, your data may be transferred to, and processed in, countries other than your own. We ensure that all international data transfers comply with applicable data protection laws, such as the GDPR for EU customers.
By using our website, you consent to the transfer of your data to India and other countries as necessary to fulfill your orders and provide our services.
5. Data Retention
We retain your data for as long as necessary to fulfill your orders, provide customer service, and meet our legal obligations. Once your data is no longer required, it will be securely deleted.
6. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your data:
- Access to Information: Request access to the personal data we have collected about you.
- Correction of Information: Request correction of inaccurate or outdated information.
- Data Deletion: Request deletion of your data, subject to legal and operational constraints.
- Data Portability: Request a copy of your data in a machine-readable format.
- Opt-out from Marketing: Unsubscribe from our marketing emails at any time.
To exercise any of these rights, please contact us at privacy@shopgobandanas.com.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to track your activity on our website. This helps us personalize your experience and improve our services. You may refuse cookies via your browser settings, but this may limit some website functionalities.
8. Data Security
We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, or disclosure. However, no online service is completely secure, and we cannot guarantee the security of your information.
9. Children's Privacy
Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
10. Governing Law and Jurisdiction
Your use of this Website will be governed by and construed in accordance with the laws of India. You agree that any legal action or proceedings arising out of your use of this website may be brought exclusively in the competent courts/tribunals having jurisdiction in Kolkata, West Bengal, India, and you irrevocably submit to the jurisdiction of such courts/tribunals.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updates will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns regarding this privacy policy, please contact us:
Go Bandanas India
Email: privacy@shopgobandanas.com
Cancellation & Refund Policy
Last updated on September 11th 2024
GO BANDANAS INDIA believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 1 day of placing the order. However, the cancellation request may not be entertained if the orders have been communicated and shipped to the customers.
- GO BANDANAS INDIA does not accept refund/return/exchange requests for perishable items like soaps, yak chews, notebooks, personalized items, planners etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- Return/Exchange request will be considered only if the request is made within 7 days of placing the order. Please place the request in time by sending an email to returns@shopgobandanas.com with your order details and we will reach out with the next steps.
- Customers will be liable to ship the return requested items back to the registered office at 3D, Tribhuvan Apartments, 137 Shyama Prasad Mukherjee Road, Kolkata 700026, West Bengal, India.
- In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the we have checked and determined the same at our own end. This should be reported within 10 days of receipt of the products. You may contact our helpdesk at support@shopgobandanas.com
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 10 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. You may contact our helpdesk at support@shopgobandanas.com
- In case of any Refunds approved by the GO BANDANAS INDIA, it’ll take 9-15 days for the refund to be processed to the end customer.
Shipping & Delivery Policy
Last updated on September 11th 2024
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. GO BANDANAS INDIA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk at support@shopgobandanas.com